Click to view our Accessibility Statement
2709

Privacy Policy

Updated: December 31, 2019

Here at ACCO Brands, we are committed to respecting your privacy. One part of doing that is being transparent to you about how we collect, use, store, transfer and disclose information you share with us.  This notice explains our approach and also lets you know about the rights you have over your information.

If you have any questions regarding your information or this notice, you can reach us anytime at DataPrivacy@acco.com.

We are a participant in the EU-US and Swiss-US Privacy Shield Frameworks, as operated by the U.S. Department of Commerce (collectively, “Privacy Shield”). Details of our compliance with the Privacy Shield can be found here

Summary of this notice

  • We may collect personal information primarily to market our products to you, enable you to make purchases on our websites, and provide you with product and customer service support.
  • Our company uses third-party service providers to help us maintain and protect our website, accept payments, deliver products to you, send marketing communications, and tailor our site to your interests.
  • We do not sell and will not sell your information to third parties for their own use.
  • You have rights over how the information we collect about you is used. For example, you can opt-out of marketing communications at any time. You can also request access to the information we hold about you or request that we delete that information in some cases.  

What is the scope of this notice?

This notice applies to the website on which it is posted.  It also applies to interactions with ACCO Brands via other channels, such as when you contact our customer support team.  This notice does not apply to ACCO Brands websites with different privacy notices or to third-party websites and platforms—like Facebook, Twitter, Instagram, or YouTube.

This notice explains how we use personal information—information that can be used to identify or contact an individual.  It also explains how we use non-personal information—information that cannot, alone, be used to identify or contact an individual.

What information do we collect from you?

We collect and process your information when you interact with our websites, our social media accounts, purchase our products, when you contact our customer service employees, or when you interact with our company in another manner. The information we collect includes:

·      Your name, username, and password;

·      Your personal or business address, company name, email address, and phone number;

·       Your payment and delivery information, including billing and delivery address;

·       Your order history;

·       Customer support chat logs, emails, and call recordings;

·       Your marketing preferences;

·       Photos, videos, or other files you submit to us or taken at events;

·       Demographic information such as gender, age, date of birth, occupation, income, ethnicity, family size, marital status, veteran status, and general location—where legally permitted;

·       Your interactions with our website, services, or other websites, such as products viewed, search history, clicked advertisements, IP address, date and time of visit, device used, browser used, and browsing history; and

·      Inferences drawn from the information above, such as your product preferences and interests

 What technologies do we use to collect information?

Beyond information that you actively provide to us, we also collect information passively via various technologies.

Cookies

Cookies are small data files transmitted by websites and stored on your computer or device.  They have many uses such as remembering your login information and preferences on a particular site.  Specifically, we use cookies to:

·      Operate our website;

·      Remember items in your shopping cart;

·      Remember site preferences and login information;

·      Identify when you visit our site multiple times;

·      Conduct analytics (using services like Google Analytics) to understand how our site is performing and how visitors use our site;

·      Enhance your experience on our site;

·      Improve and track advertising, to connect your activity across multiple visits and multiple ACCO Brands websites, to monitor your interaction with our advertising campaigns, and to customize content and marketing on our websites;

·      Identify personal information such as your name, email address, mailing address; and

·      Market products to you digitally or via mail.

Most browsers accept cookies by default, but you can block or restrict cookies on your computer or device or purge them from your browser by adjusting your browser preferences. You should consult the user guide for your browser or mobile device for instructions on how to configure settings to meet your preferences. Cookies allow you to take advantage of certain features on our website; if you block or restrict cookies, it may disable certain features.

To learn more about Google Analytics and your privacy choices in connection with Google Analytics, including the Google Analytics Browser Opt-Out Add On, please visit the Google website at https://www.google.com/policies/privacy/partners/.

Pixel Tags

Pixel tags are tiny graphic images (also known as web beacons, action tags, or transparent GIF files). We use pixel tags to:

  • Tell us which parts of the website you have visited and to measure the effectiveness of any searches you may perform;
  • Send you email messages in a format you can read and let us know when you have opened a message from us and whether you click on the links contained in the message; and
  • Together with our ad marketing partners, track your interaction with online advertising, measure the performance of a marketing effort, and for targeted advertising

File Metadata

If you submit a digital photo or other file to us, it may contain metadata or precise geolocation. If you do not want to share this data, you should delete the location data before sharing it with us.

Embedded Links

Certain links in our emails and third-party websites may include tracking information embedded in the link.  This tracking is accomplished via a redirection system that allows us to understand whether you clicked on the link and how the link is being used.  In some cases, this non-personal information can be combined with personal information we have about you to improve our services and marketing campaigns.

What information do we collect from third parties?

In addition to information that we collect from you, we also collect information from third parties.

Customer Lists

To support our marketing efforts, we sometimes collect from third party printers or marketing providers lists of individuals or businesses that may be interested in our products.  We use these lists to send marketing communications to relevant individuals.  We also use these lists to append additional information to our existing customer lists or to ensure the accuracy of our existing customer lists.  For example, we collect information from the U.S. Postal Service National Change of Address service to ensure we have the most up-to-date address information about our customers. These lists can include any of the information mentioned above in the “What information do we collect from you?” section above.

Social Media Platforms

When you log into social media platforms from this website, public information such as your username is shared with the social media platform, which may then in turn provide that information to us. 

Separately, we also collect from social media platforms additional information about existing customers to build a more fulsome profile of your interests so that we can better target our marketing and advertisements. This can include any of the information mentioned above in the “What information do we collect from you?” section above.

How do we use your information?

We use your information for the following purposes:

  • In order to fulfil a contract or to take steps in connection with a contract, including
    • Verifying your identity;
    • Processing payments;
    • Communicating with you;
    • Providing warranty coverage and product registration;
    • Providing customer service;
    • Arranging the delivery of products; and
    • Providing promotional or sweepstakes rewards.
  • In order to conduct our business and to pursue our legitimate business interests, including:
    • Protecting and improving our services and websites, such as using analytics to better understand how our websites are used;
    • Preventing malicious activity, security breaches, and fraud;
    • Providing generalized electronic and physical marketing and advertisements;
    • Providing targeted electronic and physical marketing and advertisements;
    • Managing your marketing preferences;
    • Responding to feedback, complaints, or reviews of our products, service, or website;
    • Posting content provided by you, such as product reviews or social media posts;
    • Promoting our business via industry events, tradeshows, and other events;
    • Managing our financial processes and reporting;
    • Personalizing our website or products for you;
    • Coordinating product recalls;
    • Providing requested product or material samples;
    • Inviting you to participate in marketing research or surveys; and
    • Pursuing legal claims and ensuring compliance with relevant laws;
  • If you grant your permission, we will use your personal information for the following purposes:
    • Providing direct marketing materials regarding our products and services or other products and services provided by our subsidiaries and carefully selected business partners.
    • If we use information for other purposes that require your permission, we will ask you for your permission at that time.
  • For legally required purposes in response to lawful requests by regulatory, civil or criminal authorities, including to meet national security or law enforcement requirements. 

With whom do we share your information?

We share your information with various entities around the world, including countries that have privacy laws that may differ from those where you are located.  For all transfers, we ensure there are suitable safeguards, such as a legal adequacy decision, standard contractual clauses, binding corporate rules, and Privacy Shield certifications. Details are available upon request.

ACCO Brands Company Group

We will transfer your personal information to other brands and companies in the ACCO Brands group in order to process orders, sweepstakes or for other marketing activities.

Service Providers

We will also transfer all categories of personal information described in the “What information do we collect from you?” section above to service providers, who will process information on behalf of ACCO Brands for the above-described purposes. These processors include providers of website hosting and maintenance, marketing database hosting, call center operation, consumer engagement, advertising, shipping, and logistics services.

Google Analytics

We use Google Analytics to analyze your use of our website. In this context, we transfer information about the use of our website to Google Inc. Google compiles statistical reports for us about the use of our website.

If you do not want to be tracked via Google Analytics, we recommend you install the browser add-on provided by Google here, which will prohibit tracking by Google Analytics.

Social Media Platforms

At various places on our websites we have implemented social network/ social media features. These features include:

·      Links to ACCO Brands’ websites on social networks

·      “Like” or “Share” buttons

·      Embedded content, such as videos

The providers of the features above may use embedded content to identify you, the source of a visit and how you use our website

When you use the recommendation functions, this communicates the URL of the respective website to the social network you have selected. A number of networks then immediately supplement the link with an excerpt of the content provided by our website. With most social networks, you are asked for confirmation before this is saved or forwarded.

We have integrated social media tools from social media providers such as: Facebook, Twitter, YouTube, LinkedIn, and Instagram.

Please note that we do not have control of how these entities deal with the information you share with them and whether this information is made available to others. We recommend that you read their privacy policies carefully.

Legal Disclosures

We may disclose your information when required by law to do so, such as when information is subject to a subpoena or court order, or in furtherance of ACCO Brands’ legal interests, such as when defending or pursuing a legal claim.  

Purchaser of Our Business

If our business or a part of our business is sold or integrated into a different company, we may disclose your information to our consultants and to the consultants of the potential purchaser and will pass such information on to the new owners of the company.

What rights do you have?

You have the following rights over your personal information:

·       To opt out of marketing communications;

·       To request details regarding the processing of your personal information;

·       To request a copy of your personal information;

·       To correct or delete your personal information held by ACCO Brands;

·       To withdraw your permission, where we rely on that permission to process your information;

·       To object to the processing of your personal information;

·       To request that your information not be sold to other businesses; and

·       To submit a complaint with the relevant supervisory authority, depending on your location.

Exercising Rights

In order to exercise these rights, please click the Manage My Data [FB1] link in the footer or contact us using the information in the “How do I contact you?” section below.  You can also opt-out of marketing communications (withdraw your permission) by clicking the “Unsubscribe” link in emails or changing your preferences in your account settings.

If you would like to exercise your rights via an authorized agent, we require a signed authorization or power of attorney, which can be submitted to DataPrivacy@acco.com.  We also require you, as the consumer, to directly verify your own identity with our company via the “Data Access Request” tab available after clicking the Manage My Data [FB2] link. 

Limitations

These rights may be limited, for example, if during the fulfillment of your request, information about another person would be disclosed or if you ask us to delete information that we are legally required to store or need to operate our business.

When submitting a request for a copy of your personal information, we require that you provide your email address, full name, address, telephone number, and date of birth.  We utilize that information to verify your identity with a third-party service provider.  This is done to protect your information and ensure that the right information is provided to the right person.

Non-Discrimination

ACCO Brands does not discriminate against individuals exercising their rights over their information and it does not offer any financial incentives in connection with the collection, sale, or deletion of your personal information.  In some cases, however, failure to provide information may result in us being unable to provide certain services, such as processing payments and fulfilling orders.

Complaints

If you have an unresolved privacy concern, you may also have the right to lodge a complaint with the relevant supervisory authority, depending on your location.

How can you avoid targeted advertising?

We sometime advertise on third-party websites and platforms, and we may also show third party advertisements on our websites.  We and our vendors use the information described in the “What technologies do we use to collect information?” section above to target advertising based on your online activity, including past visits to our sites or third-party sites.

For more information about targeted advertising and your choice to opt-out of receiving targeted online advertisements, please visit the following links:

·       To opt-out from targeted advertising from members of the Digital Advertising Alliance (DAA), please visit the DAA website. http://www.aboutads.info/choices/

·       To opt-out of targeted advertising from members of the Network Advertising Initiative (NAI), please visit the NAI website. http://www.networkadvertising.org/choices/

Please note that these opt-out mechanisms are browser specific. If you wish to opt-out of targeted advertising across all browsers, you need visit the above websites from each browser you use. Also, please be aware that if you opt out of receiving targeted advertising, you will still be served with advertisements, but they will no longer be targeted to your interests.

Please note that we do not currently respond to “Do Not Track” signals from browsers.

For whom is this site intended?

This site is only intended for adults, and we do not knowingly collect personal information from children under the age of 13.  If you are a parent or legal guardian and think your child has provided us personal information, please contact us using the information in the “How do I contact you?” section below in order to have that information deleted.

How long will you maintain my information?

We will keep your personal information for as long as needed to fulfill the purpose for which it was collected.  We will also maintain your information as needed to establish compliance with our legal obligations and to ensure we properly respect any opt-out requests.

How do I contact you?

If you have concerns regarding the processing of your information, you can contact us using any of the following methods, and your concerns will be forwarded to our privacy team: 

Mail:   ACCO Brands USA LLC

Consumer Affairs

PO Box 540

Booneville, MS 38829

Email: DataPrivacy@acco.com

Toll Free Number: 1-800-648-6323

 

 


 [FB1]Hyperlink

 [FB2]Hyperlink

ACCO Brands Corp. and its wholly owned subsidiaries (collectively, “ACCO Brands”) respect your privacy.  This ACCO Brands Website Privacy Policy (“Privacy Policy”) identifies the ways in which we collect your data, what we will do with the data collected and your choices relating to our collection and use of your data.
This policy is available on all of our websites via a link on all web pages, commonly at the bottom of the screen.

We take privacy very seriously and in compiling this Privacy Policy we have taken into account the standards and principles outlined in data collection and privacy frameworks around the world.

We are also a participant in the EU-US Privacy Shield Framework, as operated by the U.S. Department of Commerce ("Privacy Shield"). Details of our compliance with the Privacy Shield can be found here.


1. Sites covered

ACCO Brands is a global organization, with legal entities, business processes, management structures, and technical systems across the globe. This Privacy Policy applies to all ACCO Brands-owned websites and domains ("ACCO Brands Website"), except in cases where a privacy policy or statement is available on one of the aforementioned ACCO Brands Websites that differs from this Privacy Policy in which case the former will apply.


2. Links to external websites and services

ACCO Brands Websites may link to 3rd party websites and services. These links are not endorsements of these sites and this Privacy Policy does not extend to them. Because this Privacy Policy is not enforced on these third party websites we would encourage you to read the privacy policy of the website before using the service or site and providing any personal data.

3. Online shopping facilities

In some cases we will partner with a third party service provider to facilitate our online shopping services. The information collected during your shopping experience is in some cases owned by the third party operating the online shopping facility. In these cases their privacy policy will be in force and we encourage you to make yourself aware of it in advance of placing an order. These third parties will usually share information with us about your transaction and we will store this.

In order to most efficiently serve you, credit card transactions and order fulfilment are handled by established third party banking, process agents and distribution institutions. They receive the information they need to verify and authorize your credit card transactions and to ship your order. When collecting credit card information for online purchases, we offer secured-server transactions that encrypt your information in transit to thwart someone from intercepting it and misusing it.

4. Collection of data and personal information

To ensure that we provide you with the best possible experience we will store, use and share data about you in accordance with this Privacy Policy and the relevant registrations with data protection authorities

For example, when you request information, subscribe to our eMails, ask for support materials, register yourself or your ACCO Brands products, enter competitions, participate in surveys, or apply for a job at ACCO Brands, we will ask you to provide personal information to complete these transactions.

The sort of information that you provide in each case will vary and could include personal details such as your name, age and address. In some cases you will also provide profiling information such as your preferences or product choices. In some cases we will ask you for a username and password that should only be known to you.
In addition to the information that you provide to us we may also collect data about you during your visit to our website or while you engage with one of our marketing campaigns. We collect this data using automated tools that are detailed below. These tools collect data about your behaviour and your computer system, including, for instance, your Internet address(“IP Address”), the web pages you have looked at, and the things you have done while on our websites.

We may also use these tools on our eMail marketing campaigns to allow us to understand what links you click on and what content is of interest to you.
ACCO Brands may also collect data from commercial sources to enrich and verify the data that you have provided or that we have collected about you. This data will help us to ensure we have accurate records and will provide us with the ability to keep your information up to date. In some cases, we may use this commercial data to determine additional information about you. For example, we may use your IP Address to calculate your approximate geographic location.

a. Cookies

A “cookie” is a small data file transmitted from a website to your computer’s hard drive. ACCO Brands will use cookies on our ACCO Brands Websites to provide you with services and features. For example, we will use cookies to help you login to your account and provide a personalised experience. We will also use cookies to connect your activity together across multiple visits. In some cases, we will also use cookies to monitor your interaction with our advertising campaigns; these cookies will be delivered by a third-party website but will provide us with information when you visit our ACCO Brands Website.

Cookies are usually defined in one of two ways and ACCO Brands Websites use both of them: 
       i.          Session cookies which do not stay on your computer after you close your browser.
      ii.          Persistent cookies which remain on your computer until you delete them or they expire.

Most browsers automatically accept cookies by default, but you can usually refuse cookies or selectively accept cookies by adjusting the preferences in your browser.

The following browsers have online guides to cookies at the following links:
Microsoft Internet Explorer: http://www.microsoft.com/info/cookies.htm
Mozilla Firefox: https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer

Please be aware that a number of features on our ACCO Brands Website require cookies to operate correctly – turning off cookies will affect your experience on our website.

b. Web Beacons

A web beacon is an electronic image. Web beacons can track certain things from your computer and can report activity back to a web server allowing us to understand some of your behaviour.

If you choose to receive emails from ACCO Brands, we will use web beacons to track your reaction to our emails. We will also use them to track whether you click on the links within our emails and at what time and date you do so. Some of our marketing partners will use web beacons to track your interaction with online advertising banners.


c. Embedded Web links

Links provided in our emails and in some cases on 3rd party websites may include tracking embedded in the link. The tracking is accomplished through a redirection system. The redirection system allows ACCO Brands to understand how the link is being used.

Some of these links will enable ACCO Brands to identify that you have personally clicked on the link and this may be attached to the personal data that we hold about you. This data is used to improve our service to you and to help us understand the performance of our marketing campaigns.

d. Third-party websites and services

ACCO Brands works with a number of service providers of marketing communications technology. These service providers may use various data collection methods to improve the performance of the marketing campaigns we are contracting them to provide. The data collected can be gathered on our websites and also on the websites where our marketing communications are appearing. For example, we may collect data where our banner adverts are displayed on third-party websites.

5. Social Media

We provide features on our websites that allow you to share and connect through social networks. These features are connecting with the services provided by the social networks and therefore the privacy controls in place are those of the social networks. Before engaging with any of these tools, we would encourage you to be aware of the privacy settings of your social profiles and also to read the privacy policies of the networks in question. These social features will often store information about you and the things that you share or comment upon.

If you share any of your personal information through a public forum or social network-enabled feature on our ACCO Brands Websites, this information could be read by anyone. ACCO Brands is therefore not responsible for the personal information you choose to submit in these forums.


6. How we use your information

All of the information that we gather and that you provide is aimed at improving our service to you and your experience when engaging with our brands. For example, we may use your information to:

  • ·        prevent malicious activity and provide you with a secure experience
  • ·        provide service and support for products that you own
  • ·        provide marketing communications that are effective and optimised for you
  • ·        keep you up to date with the latest benefits available from us
  • ·        avoid sending you something that will not be of interest
  • ·        define what content you might be interested in
  • ·        personalize our websites to you
  • ·        measure performance of marketing programmes
  • ·        invite you to participate in competitions
  • ·        to learn about your behaviour and try to improve what we do for your benefit
  • ·        contact you about services and offers that are relevant to you

Where we display testimonials, reviews or recommendations on our ACCO Brands Website, they have been placed there with the express consent of the owner of the statement.

7. How we share your information

ACCO Brands will never sell or lease your information to any third-party. We may disclose your personal information to our partners in accordance with this Privacy Policy. We will share your information in the following ways:
ACCO Brands works with a number of suppliers internationally that help us to process your requests, deliver customer service and support, send our email marketing communications and provide the experience that you have come to expect from our brands. We will share your information with these suppliers in order to fulfil the service that they provide to us. They are under contract to keep your data secure and not to use it for any reason other than to fulfil the service we have requested from them.
On occasion, we may provide you with the ability to communicate with selected third-parties. Where this is the case, we will provide you with the facility to instruct us to share your data with the selected third-party. We will only share your data in this way if you have  allowed us to do so.

ACCO Brands requires that all users of our ACCO Brands Websites and marketing campaigns allow us to share information with our subsidiaries and global legal entities. As a global organisation we have systems and process in countries around the globe and therefore need to be able to process your information globally to fulfil your requests for service and deliver the experience that you have asked for. This sharing is required as a condition of you providing us with information.

Except as described in this policy, we will only share your data with third-parties under one of the following circumstances:
       i.          respond to duly authorized information requests of police and governmental authorities;
      ii.          comply with any law, regulation, subpoena, or court order;
     iii.          investigate and help prevent security threats, fraud or other malicious activity;
    iv.          enforce/protect the rights and properties of ACCO Brands or its subsidiaries; or
      v.          protect the rights or personal safety of ACCO Brands employees 

There are circumstances where ACCO Brands may decide to buy, sell or reorganise business in selected countries. Under these circumstances, it may be necessary to share or receive personal information with prospective or actual partners. In these cases, ACCO Brands will seek to ensure that all data remains protected by a policy of this nature.


8. Children's privacy

ACCO Brands does not actively seek data from children. We do not expect children to be engaging with our ACCO Brands Websites or services. We encourage parents and guardians to provide adequate protection measures to prevent children from providing information unwillingly on the internet. If we are aware of any data that we have collected from children, we will endeavour to delete it.


9. Your choices and selecting your privacy preferences

ACCO Brands wants to provide you with relevant information that you have requested. 

You can make choices about the subscription based services we provide at the point of data collection or at any time after you have received a communication from us or whilst you are subscribed to a service. This assumes that any transactional or service oriented messages are excluded from your preference as they are not intended to be for the purposes of marketing communications and rather to fulfil a service you have requested.

The communication that you receive from ACCO Brands will be in accordance with your preferences and this Privacy Policy. Some of the communications you receive could include automatic data collection tools.


a. Subscription email communications

ACCO Brands provides the ability for you to subscribe to receive email newsletters that are expressly requested by you or which you consented to receive. 
After you request to receive these emails, you may opt out of receiving them by selecting the “Change preferences” or "unsubscribe" link, or follow the opt-out instructions included in each email communication.

Please note that by opting out you may affect other services which you have requested we provide to you where email communication is a requirement of the service provided.


10. Access to and accuracy of your information

ACCO Brands strives to maintain the accuracy of  the information we retain about you. We have processes in place to ensure that we keep all of our information in accordance with relevant frameworks and take steps to monitor accuracy. We employ technologies that will try to maintain data accuracy on input and processing to help us achieve this aim.

Where we enable you access to your private data, we will always ask you for a username and password to help protect your privacy and security. We recommend that you keep your password safe and do not disclose it to any third party.

To view and change the personal information that you directly provided to ACCO Brands, you can return to the web page where you originally submitted your data and follow the instructions on that web page or contact us directly for assistance.

11. Keeping your personal information secure

ACCO Brands will use appropriate physical, technical and administrative procedures to safeguard the information that we collect to prevent unauthorised access or disclosure.
When we collect or transmit information over the internet we protect it through the use of encryption, such as the Secure Socket Layer protocol. All of our data is stored in secure facilities with limited access and stringent security procedures.

12. Changes to this statement

If we make any changes to this Privacy Policy, they will be posted on this page. You can get to this page from any of the ACCO Brands Websites that this policy applies to by clicking on the privacy policy link (usually at the bottom of the web page). We will always date these changes so you know if you are looking at a changed version.
This Privacy Policy was last changed in September 2016.

13. Contacting us

We value your opinions and welcome your feedback. Please use the contact methods defined on our ACCO Brands Websites to get in touch with us. If you would like to contact us about this Privacy Policy or your personal data, please ensure that you inform us that your request concerns data protection and privacy so that it is routed to the correct team.

14. Other Policies and statements

Please read this Privacy Policy in conjunction with our global ‘terms of use’ statement

15. Governing Law

ACCO Brands is a global organisation with websites and computer facilities located all over the world. People from anywhere in the world can access our ACCO Brands Websites and services. Should this Privacy Policy be subject to legal review, we will comply with the law of the country where our ACCO Brands Websites are located or directed. 

Please be aware that if you provide personal information to our ACCO Brands Websites that information may go to a country that has different privacy laws than your own country or the country in which you are using the website or service.  Further, your personal information will be handled in accordance with this Privacy Policy and the laws of the country where the website is located or directed.

 
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